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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Andrew Mutuma (Country Manager) and Jane Karugi (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Andrew and Jane would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Andrew or Jane and let them know what you think. Please include your telephone number if you would like us to call you back!

Andrew Mutuma
Country Manager

“Your feedback, good or bad, helps us enormously to improve our service. It is very useful to hear it direct and unfiltered”

Email Andrew Mutuma

Jane Karugi
Customer Service Manager

"An Insanely Customer Centric service is the experience we pride ourselves in. It's the promise to follow through for the customer and exceed their expectations. It's how we make you feel when you do business with us. Let me know how we made you feel.”

Email Jane Karugi
Andrew and Jane will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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